Telecommunications

Telephone services

Siemens DeskPhoneTelephone services provision is crucial in running of day to day activities in any organization. At ILRI Kenya, for any telephone service, they are certain procedures to be followed. The procedures begins with the PIN provision. The instruction provided below will handle both local (Kenya) and international (outside Kenya).


Provision of PINS

All legible users are provided with a PIN (a confidential 6-digit number) which is used to make any external telephone calls. Bills are charged based on the usage of this PIN regardless of the  extension used.

Making direct external phone calls requires that a PIN is used otherwise the service will be deemed unobtainable. Note that all calls are logged and will be charged.


Instructions on how to make a external call

Replace the text PIN in the instructions with the PIN that was assigned to you. e.g xxxxxxx

Telkom (Kenya) Destinations

 Official: Dial 9 + Local Number  + # + PIN

 Personal: Dial 8 + Local Number + # + PIN 

International Calls

Telkom Standard Rates  

Official: Dial 9 +000 + International Telephone Number + #+ PIN 

Personal: Dial 8 +000 + International Telephone Number + #+ PIN

IVDN

Official: Dial 9 +123 + International Telephone Number + #+ PIN 

Personal: Dial 8 +123 + International Telephone Number + #+ PIN

Rates Comparison

Telkom Vs IVDN rates

Safaricom rates

Other telephony services include:

EI Connectivity

EI is a telephony service provided by safcom using their main link. This service enable users to make to make a call direct to an extension like an ordinary mobile number.

The prefix used for the service is: 07110. If you extension is 3xxx then the direct EI line will be 071103xxx.

Any member of staff with series of prefix 83,84 have the facility for direct inward dialing.  I.e  An external party can call you direct to your extension number using the format provided above.

This service helps you not to go through the telephone operator. For any difficulties you can use the switch board line 0711033000

ISDN

This is a facility provided by Telkom Kenya.  External party can aagin with this service call direct to your extension. The ISDN prefix is 422, such that if your extension is 3xxx then the direct ISDN line will be 4223xxx


Choices of Telephone services

This are choices to be considered while making internation calls.

i.)    VoIP

VoIP (Voice over Internet Protocol) is simply the transmission of voice traffic over IP-based networks. Its one of the most advised choice due to its quality as well as affordable rates.

At ILRI Kenya this service is provided by Telkom kenya.

To make an international call:
 

Official: Dial 9 +888 + International Telephone Number + #+ PIN 

Personal: Dial 8 +888 + International Telephone Number + #+ PIN

ii.)    Skype

For more information on skype kindly log to http://ict.worldagroforestry-ilri.org/skype

Any query or clarifications can be directed to ilrikehelpdesk(at)cgiar.org

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