Usage Instruction for the AD Self Service Tool - To Enroll, change password, and unlock account

Content:

  1. How to Enroll to the service (to allow you unlock your account)
  2. How to change your password
  3. Changing your password

You are required to change your password on first logon or when the password expires. NB. Your password expires every 3 months so you need to change every so often to avoid inconveniences.

1. Enrolling for the service

Enrolling for the service allows you to unlock your account when and if it locks

i. Go to http://service.ilri.cgiar.org , the following page opens. Enter your username and initial password that you have been using and log in

ii. Click on the Reset Q & A tab and answer 3 questions – 2 of them a selection and for the other, create a question of your own and answer and save.

2. Password Change Instructions

Go to http://service.ilri.cgiar.org , the following page opens. Enter your username and initial password that you have been using and log in

i. Click on the Change Password tab and enter the old password, then enter the new one and confirm.

ii. Enter the old password and the new one then confirm and Ok.

NB: The requirements for the new password are as follows:

Be a minimum of eight (8) characters
Contain at least three (3) of the following four (4) character types: upper case characters (A-Z), lower case characters (a-z), numeric characters (0-9) or special characters (!”@$%&*…).
Be different to the previous five (5) used
Be different to all passwords used in the past six (6) months and
Be changed at least every 90 days

3. How to Unlock your account

Click on ‘Unlock your account’ the following window shall appear

Enter your domain username and click on continue. Answers shall be prompted for the questions you used when you enrolled for the service and a word verification shall be required (twice)! Then click on continue.

Then unlock account after the second word verification.

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