Email Services

All ICRAF Staff and staff of organisations hosted at the ICRAF Nairobi Campus are entitled to @cgiar account.


Upon submission of an ICT services request form, staff shall be issued with a email account which they will use for official communication.


Standard Email client on which your account is configured is Ms Outlook 2007. An ICT Staff shall assist in configuring this upon creation on your account.

Access to your Emails

Access to Emails can be done through Ms Outlook, Outlook Web Access or by use of a mobile device.

Ms Outlook:

This is an Email client on your computer that is part of the Ms Office suite. The configurations shall be done on the computer allocated to you and shall be part of the initial configuration once your account is created. This provides you with access to your  mails when on the ICRAF Network and on any Internet Connection if using the a laptop that has been configured by the IT personnel (i.e. your official laptop)

Outlook Web Access:

This tool provides you with access to you emails from any computer that has access to the Internet. The address is You shall be provided with the logon details during your IT Induction. These details are the same logon details you shall use to log on to the computer configured for use on the ICRAF Network.

iii) Using a Mobile Device:

Blackberry: A blackberry Enterprise server is available at ICRAF campus that allows configuration of Blackberry devices to receive cgiar Emails.

your administrator shall request for this service from the ICT helpdesk for you upon approval by the budget holder. This allows you access to your official emails on the blackberry. You can also reply, forward as well as open attachments if need be. The service allows access to Emails when in Kenya and other countries in which Safaricom has GPRS roaming agreements with.

Other Mobile Devices:
Other mobile devices e.g Nokia E-series can be configured to allow you access to your Emails. Contact the ICT helpdesk for assistance.

Related Resources

Email Management Policy