Ethiopia

 

Abdella Mulugeta
ICT Customer Support Junior Technician

 

Abdella, a member of the ICT Customer services team provides ICT Support on ILRI Addis and Debrezeit campus, assists in improving efficiency throuhg knowlege sharing on ICT issues and providing cover for the ICT Helpdesk.

Amare Atale
ICT Customor Service Technitian

Amare, a member of the ICT Customer services team provides ICT Support on ILRI Addis and Debrezeit campus, assists in improving efficiency throuhg knowlege sharing on ICT issues and providing cover for the ICT Helpdesk.

Addis Ababa ext. 2185

Rakeb Habte
ICT Helpdesk Administrator

Rakeb's primary responsiblity is to provide helpdesk services for staff which include recieving calls from users, logging it on the helpdesk system and assigning job orders to technicians, making sure customer requested are taken up and completed in the shortest possible time.

Addis Ababa ext. 2180

Samrawit Gezahegn
ICT Costomer Service Officer

Samrawit is the ICT Customer Service Officer at ILRI, Ethiopia. Her primary responsiblity is to provide 1st line of hardware and software support, including repair, upgrading, and maintenance of equipment.
She also participates and assists on network related support issues - especially concenring staff computers network connectivity related issues.
Addis Ababa ext. 2189
 

 

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