My network connection doesn't work

This could be caused by a variety of factors. Some things to check:

  • Do other people near you have similar problems? If so, it may be a problem on the network so contact IT-helpdesk/IT staff for advice.
  • Does the problem apply to all applications (email, web access etc)? If all activities are affected, it's likely to be a general communications problem rather than a specific one relating to say email or a password
  • Has the connection ever worked? If not, see the previous question on accessing the network.
  • Has the connection suddenly stopped working? If so, check all your cables and connectors and restart your machine. One occasional cause of disconnection is that your machine has been infected with virus and has been blocked from using the network - contact IT help desk/IT staff for advice on this.